Behavioral Health Operations

Behavioral & Mental Health Operational Support that Scales With You

Protect the therapeutic side of your business with administrative support that understands the nuance of care. Horatio HX provides compassionate, HIPAA-compliant support that clears the path for patients to access therapy and psychiatry. We handle the intake, insurance, and behavioral health back office support so your medical staff focuses entirely on patient outcomes.

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The need for sensitivity in mental healthcare drives us.

Behavioral health operational challenges

Your Challenges

Intake Bottlenecks: Patients seeking help are often in distress, and when speed & empathy are lacking, they get frustrated. Long hold times or complex intake forms lead to care abandonment.
Revenue Leakage: High denial rates due to "medical necessity" scrutiny and complex mental health parity rules.
Provider Burnout: Your medical staff is drowning in paperwork, reducing their capacity for sessions and increasing turnover.
Regulatory Pressure: Keeping up with the No Surprises Act and changing state licensure rules for tele-health.

How HX Helps

Trauma-Informed Teams: Agents trained in behavioral health customer service who know how to de-escalate crisis calls and lead with empathy.
Clean Claims Focus: Specialized billing teams that understand the specific coding requirements for therapy (CPT 90837 vs 90834) and psychiatry.
AI-Driven Speed: Utilizing behavioral health AI insurance verification to instantly confirm benefits before the first session.
Scalable Care Coordination: We manage the scheduling puzzle, matching patients to the right provider based on licensure and specialty.

You shouldn't have to choose between documentation and patient care. HX builds the operational safety net that allows your practice to thrive.

Services that prove we care for your needs

HX adapts its capabilities to the unique privacy and clinical needs of behavioral health providers. Here's how we help:

Compassionate Patient Access & Intake

First impressions matter. We ensure every patient feels heard, validated, and helped immediately.

Includes:

Empathetic new patient registration and intake coordination

Trauma-informed approach to patient onboarding and registration.

Provider matching (based on specialty, gender, insurance, and availability)

Intelligent matching to connect patients with the right provider.

Behavioral health customer service (omnichannel support via phone, chat, text)

Compassionate support across all communication channels.

Crisis protocol management and warm transfers to clinical staff

Trained agents who can de-escalate and properly route crisis calls.

Appointment reminders to reduce no-show rates

Proactive reminders that respect patient privacy and preferences.

Specialized Revenue Cycle Management (RCM)

Maximize reimbursement with mental health RCM services built for complexity.

Includes:

Behavioral health AI insurance verification (Real-time benefits checks)

Instant verification of mental health benefits before the first session.

Prior authorization management for sessions and psychotropic medications

Expert handling of PA workflows specific to behavioral health.

Behavioral health billing support for complex cases

Specialized billing teams that understand therapy and psychiatry coding.

Denial management focused on "medical necessity" appeals

Strategic appeals process for behavioral health claim denials.

Patient financial counseling (explaining copays and deductibles clearly)

Clear, compassionate explanation of patient financial responsibility.

Clinical Administration & Compliance

Reduce the administrative load that leads to provider burnout.

Includes:

Behavioral health back office support (Credentialing, data entry, compliance audits)

Comprehensive administrative support for your practice.

EHR documentation support and chart management

Secure, compliant management of patient records and documentation.

Referral coordination and closing the loop with primary care

Smooth referral workflows and care coordination.

Telehealth platform technical support for patients

Technical assistance to ensure patients can access virtual care.

Provider credentialing and enrollment services

Streamlined credentialing and enrollment processes.

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Why we are the right partner

Why HX Is the Right Partner for Your Mental Health Business

Empathy as a Skill

Our agents undergo "Mental Health First Aid" style training to handle sensitive conversations with grace and patience.

With HX, behavioral health companies deliver life-changing care, supported by people who care.

Ready to support your patients?

Let's build a workflow that respects the sensitivity of your work while optimizing your operations.

Talk to the HX Team