Telehealth Operations
Healthcare-trained teams to streamline patient communication, technical support, clinical workflows, and revenue operations for virtual care providers.
Telehealth organizations need fast, precise, and compliant operations to deliver exceptional remote care. Horatio HX brings the people, processes, and automation needed to scale telehealth with confidence.
Modern telehealth relies on operational excellence. HX ensures your virtual care model is supported by the right people, systems, and compliant processes — so clinicians can focus on delivering care.
HX adapts its capabilities to the unique needs of virtual care providers. Here's how we help:
Deliver frictionless, compassionate patient experiences at scale.
Includes:
Seamless assistance across all communication channels.
Fast, accurate patient data collection and onboarding.
Efficient booking, changes, and automated reminders.
Help patients easily use digital tools and platforms.
Smooth communication between patients, providers, and care teams.
Proactive check-ins and health-focused follow-ups.
Real-time technical assistance for virtual care sessions.
Efficient patient flow and queue management.
Streamline patient access and revenue operations across multiple payers.
Includes:
Confirm eligibility, coverage, and patient financial responsibility.
Manage PA workflows to reduce delays and cancellations.
Accurate claim preparation and submission.
Investigate, appeal, and prevent claim denials.
Improve cash flow with proactive follow-up.
Efficient payment processing and reconciliation.
Reduce administrative burden and strengthen clinical workflows.
Includes:
Secure, compliant management of patient records.
Efficient provider matching and session management.
Smooth referral workflows and patient communication.
Accurate order processing and tracking.
Streamlined administrative operations.
Accurate data management and quality assurance.
Monitor and escalate RPM data for timely interventions.
Why we are the right partner
Specialized support teams trained in patient communication, RCM workflows, PHI handling, and healthcare etiquette.
Let's build a compliant, high-performing workflow tailored to your virtual care model.
