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Provider Groups & MSOs Operations

Turn fragmented practices into a unified, high-performing network

The MSO model relies on economies of scale, but acquiring new practices often brings administrative chaos. Don't let operational drag, like unoptimized billing systems or credentialing backlogs, erode your margins. Horatio HX provides the centralized support infrastructure to standardize processes, accelerate revenue, and deliver a unified patient experience across every location in your network.

HIPAA compliant
SOC 2 Type II
PCI DSS certified

Tackling the need for centralized services

Provider groups operational challenges

Your Challenges

  • Fragmented Processes: Every acquired clinic has its own way of doing things, different scheduling rules, billing workflows, and phone systems, creating a financial mess.
  • Credential Bottlenecks: New providers sit idle because they lack credentials with payers, leading to months of lost revenue potential.
  • Cost Containment: To be profitable, you need to lower the cost-to-collect and administrative overhead, but local staffing costs are rising.
  • Inconsistent Patient Experience: Patients feel the friction of a merger; they want a seamless experience, whether they visit Clinic A or Clinic B.
  • Referral Leakage: Without centralized tracking, referrals slip out of your network, sending revenue to competitors.
HX provider groups solutions

How HX Helps

  • Centralized services: We build Centralized Services Centers (CSCs) that handle scheduling, billing, and intake for all your locations, ensuring consistency.
  • Credentialing Operations: Dedicated teams that manage the entire provider enrollment lifecycle to get your doctors billable faster.
  • Unified RCM: A single, standardized approach to coding and collections that improves cash flow across the entire group.
  • Scalable Plug-and-Play Teams: When you acquire a new practice, we deploy a trained, compliance-ready support team that integrates smoothly on Day 1.

Scale shouldn't come with complexity. HX provides the standardized operational layer that allows your network to grow effortlessly.

Centralized services that align with your varied operational needs

HX adapts its capabilities to the unique scaling and standardization needs of multi-location provider groups. Here's how we help:

Centralized Access & Scheduling

Centralized Access & Scheduling

Create a unified gateway for your entire network.

Includes:

Centralized scheduling contact centers (One number for all locations)

Unified scheduling system that serves all locations from a single contact center.

Omni-channel patient access (Chat, SMS, Web)

Consistent patient experience across all communication channels.

Referral management and internal network routing

Keep referrals within your network and track them effectively.

Pre-registration and digital intake standardization

Standardized intake processes across all locations.

After-hours answering and triage services

24/7 support to ensure patients always have access to care.

Centralized RCM (Billing & Revenue)

Centralized RCM (Billing & Revenue)

Standardize financial performance across every P&L.

Includes:

Centralized RCM (Billing & Coding) for multiple locations

Unified billing and coding approach across your entire network.

Insurance verification and prior authorization centers

Centralized verification and authorization processing.

Accounts Receivable (A/R) clean-up and follow-up

Proactive A/R management to improve cash flow.

Denial management and trend analysis across the group

Comprehensive denial tracking and analysis to identify patterns.

Unified patient billing support and payment posting

Consistent billing experience and efficient payment processing.

Provider Operations & Administration

Provider Operations & Administration

Get your clinicians working and billing sooner.

Includes:

Provider Credentialing and Enrollment (Payer contracting support)

Complete credentialing lifecycle management to get providers billable faster.

CAQH maintenance and re-credentialing tracking

Proactive tracking and maintenance of provider credentials.

Provider onboarding and data management

Streamlined onboarding process for new providers.

Licensing renewal tracking and compliance

Ensure all providers maintain current licenses and credentials.

Medical record retrieval and audit support

Comprehensive record management and audit preparation.

Why we are the right partner

HX Is the Right Partner for Your Company

M&A Readiness

M&A Readiness

We understand the urgency of an acquisition. Our teams are built to deploy quickly to stabilize operations during a transition.

HX helps MSOs transform a collection of clinics into a unified, high-performing network.

Horatio

Ready to standardize your operations?

Let's build a centralized workflow that drives efficiency and profitability across your network.

HIPAA compliant
SOC 2 Type II
PCI DSS certified