Frontline Patient Care
Patient Support & Scheduling Services
Scaling patient access requires healthcare-trained support specialists, HIPAA-compliant workflows, and patient-first communication.
That's where Horatio HX comes in.
Deliver exceptional patient experiences with virtual medical receptionists, seamless intake workflows, and efficient appointment coordination.
The problem
Patient access is the front door of healthcare, but it's also one of the biggest operational challenges.
Patients expect immediacy, clarity, and compassion. But most healthcare organizations struggle with:
- •Long wait times and dropped calls
- •Confusing patient intake processes
- •Limited availability for scheduling
- •Fragmented communication across email, chat, voice, web portals
- •Insurance and benefits questions that stall appointments
- •No-shows caused by poor guidance or lack of follow-up
These issues don't just frustrate patients — they reduce revenue by increasing no-shows and overwhelming clinical teams.
Horatio HX fixes this by operating as an extension of your patient access team.
The solution
Human-centered support + healthcare-grade precision.
Our Patient Support & Scheduling services combine:
- •Omnichannel patient communication
- •Virtual medical receptionist workflows
- •Digital patient intake and registration
- •Appointment scheduling + care coordination
- •HIPAA-compliant processes
- •AI-enhanced routing and QA
We support your entire patient journey — from the first inquiry all the way to a completed appointment.
HX integrates seamlessly with your EHR, patient portal, scheduling platform, or telehealth system to ensure every patient gets timely, accurate, and empathetic support.
Everything your patients need — delivered with empathy and accuracy.
Patient Interaction & Support
Virtual Medical Receptionist & Front Desk Support
Horatio HX provides highly trained virtual medical receptionists who handle patient communication across all channels with professionalism and care.
Services include:
Omnichannel patient support (voice, chat, email)
Seamless assistance for patients across phone, chat, email, and digital channels.
Virtual receptionist medical services
Professional front-desk support handling calls, messages, and first contact.
Insurance customer service outsourcing
Expert guidance on insurance coverage and benefits questions.
Healthcare customer service outsourcing
Compassionate support for all patient inquiries and concerns.
App & portal navigation assistance
Help patients easily use apps, portals, and digital tools.
HIPAA-compliant call handling
Secure, compliant communication that protects patient privacy.
Our teams act as your front desk, ensuring patients get the answers they need, — fast.
Patient Intake & Registration
Digital Patient Intake & Enrollment Services
Streamlined intake reduces friction by preventing errors and accelerating the scheduling process.
Services include:
Patient intake & registration
Fast, accurate patient data collection and onboarding.
Digital workflows & data entry support
Streamlined data entry and workflow management.
Patient enrollment assistance
Guided enrollment process for new patients.
Benefits explanation & verification support
Clear guidance on insurance coverage, eligibility, and patient benefits.
Clear, accurate intake is the foundation of an efficient patient experience — and a healthier revenue cycle.
Scheduling, Coordination & Engagement
Patient Scheduling, Care Coordination & Outreach
We support the full spectrum of appointment and care management workflows.
Services include:
Patient scheduling services
Efficient booking, changes, and reminders for appointments.
Patient appointment system management
Complete oversight of your appointment scheduling system.
Care coordination workflows
Smooth communication between patients, providers, and care teams.
Patient engagement services
Proactive check-ins and follow-ups to keep patients engaged.
Wellness outreach and follow-up
Health-focused outreach and wellness reminders.
Your patients stay informed, engaged, and on track with their care.
The Horatio Patient Access Workflow
Design & Requirements Mapping
We assess your workflows, systems, compliance needs, and patient volume to create a winning strategy and hire the right talent for your team.
Team Onboarding & HIPAA Adherence
Healthcare-trained agents complete role-specific training and PHI protocols, ensuring your support is aligned with top-notch security guidelines.
Systems Integration
We connect to your EHR, scheduling, CRM, telehealth, and communication tools, accelerating your support team's launch.
Go Live: Patient Support Begins
Your dedicated team handles intake, scheduling, reception, and support. Now it is time for your customers to enjoy excellent experiences.
Continuous Optimization
Ongoing QA, sentiment analytics, and workflow improvements drive results, allowing your strategy to stay relevant to your customers' needs.
Better patient experience. Better access. Better results.
Healthcare organizations that partner with Horatio HX typically see:
Built for Healthcare.
Designed for Humans. Engineered for Scale.
Healthcare-Trained Talent
Specialized support teams trained in patient communication, RCM workflows, PHI handling, and healthcare etiquette.
Customer Story
How a leading telehealth platform reduced wait times by 53%
HX deployed a dedicated virtual medical receptionist team that handled thousands of patient interactions weekly — improving satisfaction, increasing completed appointments, and reducing missed calls dramatically.
"Horatio HX has transformed our patient access operations. Our support team handles 80% of patient inquiries, freeing up clinical staff for more critical care."
Frequently asked questions
Deliver patient experiences that build trust — and operations that scale effortlessly.
Horatio HX helps healthcare companies streamline patient access, enhance satisfaction, and improve scheduling outcomes with healthcare-trained support teams and compliant workflows.
