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Wellness & Preventative Health Operations

Turn passive downloads into active, long-term healthy habits

In the crowded wellness market, an app alone can't drive real change. By combining seamless digital experience with empathetic support, we help turn wellness goals into lasting habits. Horatio HX provides the engagement, support, and administrative infrastructure that modern platforms need to reduce churn and prove value.

Talk to the HX TeamExplore Our Services
HIPAA compliant
SOC 2 Type II
PCI DSS certified

We Know What You're Going Through

Wellness platforms operational challenges

Your Challenges

  • The Retention Cliff: Users sign up with enthusiasm but stop using the app after 30 days, leading to high churn rates and lost revenue.
  • Extreme Seasonality: Slow months leave you overstaffed, peak months like January drown your team in volume, and the constant cycle of hiring and training becomes costly and time-consuming.
  • Engagement Drop-Off: Automated nudges lose effectiveness over time. Without real human follow-up, users disengage—leading to poor adherence and high churn.
  • Tech Friction: Wearable syncing issues with devices like Apple Watch, Fitbit, and Oura often lead to user frustration and early disengagement.
HX wellness platforms solutions

How HX Helps

  • Human Accountability: Dedicated support teams monitor engagement and proactively reach out when usage drops to keep members on track.
  • Flexible Scalability: Our flexible staffing model allows you to ramp up instantly during peak demand and scale down as volume normalizes.
  • Device Experts: Technical support teams specifically trained to troubleshoot wearable connectivity and app integration issues.
  • Engagement Analytics: We go beyond ticket resolution by measuring member retention, helping you demonstrate ROI to enterprise clients.

Wellness is personal. HX adds the human touch that makes your digital platform feel like a personal partner.

The Solutions Your Program Is Looking For

HX adapts its capabilities to the unique engagement and technical needs of preventative health companies. Here's how we help:

Member Engagement & Retention

Member Engagement & Retention

Move beyond push notifications with human-led motivation.

Includes:

Member engagement outreach (Calls/SMS to inactive users)

Proactive outreach to re-engage inactive members and prevent churn.

Onboarding walkthroughs to support early-stage habit formation

Personalized onboarding to help members form lasting healthy habits.

Health risk assessment (HRA) completion support

Assist members in completing HRAs to unlock program benefits.

Subscription renewal and re-engagement campaigns

Strategic campaigns to retain members and drive renewals.

Technical & Device Support

Technical & Device Support

Remove the hardware friction so users can focus on their health.

Includes:

Device troubleshooting (Wearables, fitness trackers, smart scales)

Expert support for all wearable devices and fitness trackers.

App navigation and login assistance

Help members navigate your platform and resolve access issues.

Data synchronization support (Apple Health/Google Fit integrations)

Troubleshoot data sync issues with health platforms.

Tier 1 technical support for platform glitches

Quick resolution of technical issues to keep members engaged.

User feedback tagging for product teams

Capture and route user feedback to improve product development.

Program Administration & Billing

Program Administration & Billing

Streamline the back-office for B2B and DTC models.

Includes:

Subscription management and billing support

Seamless subscription management and billing assistance.

Benefits education (Explaining how the program fits into their insurance)

Help members understand their wellness program benefits.

Enterprise client reporting and data entry

Comprehensive reporting for enterprise clients.

Eligibility verification for employer-sponsored programs

Verify eligibility for employer-sponsored wellness programs.

Incentive and rewards program management

Manage incentive programs to drive engagement and retention.

Why we are the right partner

We're The Right Partner For Your Program

Specialized BPO Experience

Specialized BPO Experience

As a dedicated health and wellness product BPO, we understand the difference between supporting patients and engaging members.

Horatio HX ensures empathetic support that keeps your users engaged.

Horatio

Ready to boost member engagement?

Let's build a support model that keeps your users active, happy, and healthy.

Talk to the HX TeamExplore Our Services
HIPAA compliant
SOC 2 Type II
PCI DSS certified