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Provider Groups & MSOs Operations

Turn fragmented practices into a unified, high-performing network

The MSO model relies on economies of scale, but acquiring new practices often brings administrative chaos. Don't let operational drag, like unoptimized billing systems or credentialing backlogs, erode your margins.

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Horatio HX provides the centralized support infrastructure to standardize processes, accelerate revenue, and deliver a unified patient experience across every location in your network.

Tackling the need for centralized services

Provider groups operational challenges

Your Challenges

  • Fragmented Processes: Every acquired clinic has its own way of doing things, different scheduling rules, billing workflows, and phone systems, creating a financial mess.
  • Credential Bottlenecks: New providers sit idle because they lack credentials with payers, leading to months of lost revenue potential.
  • Cost Containment: To be profitable, you need to lower the cost-to-collect and administrative overhead, but local staffing costs are rising.
  • Inconsistent Patient Experience: Patients feel the friction of a merger; they want a seamless experience, whether they visit Clinic A or Clinic B.
  • Referral Leakage: Without centralized tracking, referrals slip out of your network, sending revenue to competitors.
HX provider groups solutions

How HX Helps

  • Centralized services: We build Centralized Services Centers (CSCs) that handle scheduling, billing, and intake for all your locations, ensuring consistency.
  • Credentialing Operations: Dedicated teams that manage the entire provider enrollment lifecycle to get your doctors billable faster.
  • Unified RCM: A single, standardized approach to coding and collections that improves cash flow across the entire group.
  • Scalable Plug-and-Play Teams: When you acquire a new practice, we deploy a trained, compliance-ready support team that integrates smoothly on Day 1.

Scale shouldn't come with complexity. HX provides the standardized operational layer that allows your network to grow effortlessly.

Centralized services that align with your varied operational needs

HX adapts its capabilities to the unique scaling and standardization needs of multi-location provider groups. Here's how we help:

01.  Centralized Access & Scheduling

Create a unified gateway for your entire network.

Includes:

Centralized scheduling contact centers (One number for all locations)Omni-channel patient access (Chat, SMS, Web)Referral management and internal network routingPre-registration and digital intake standardizationAfter-hours answering and triage services
Centralized Access & Scheduling for Provider Groups

02.  Centralized RCM (Billing & Revenue)

Standardize financial performance across every P&L.

Includes:

Centralized RCM (Billing & Coding) for multiple locationsInsurance verification and prior authorization centersAccounts Receivable (A/R) clean-up and follow-upDenial management and trend analysis across the groupUnified patient billing support and payment posting
Centralized RCM for Provider Groups

03.  Provider Operations & Administration

Get your clinicians working and billing sooner.

Includes:

Provider Credentialing and Enrollment (Payer contracting support)CAQH maintenance and re-credentialing trackingProvider onboarding and data managementLicensing renewal tracking and complianceMedical record retrieval and audit support
Provider Operations & Administration for Provider Groups
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Why we are the right partner

HX Is the Right Partner for Your Company

M&A Readiness

M&A Readiness

We understand the urgency of an acquisition. Our teams are built to deploy quickly to stabilize operations during a transition.

Horatio HX

Ready to standardize your operations?

Let's build a centralized workflow that drives efficiency and profitability across your network.

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HIPAA compliantSOC 2 Type IIPCI DSS certified